Disconnected
Monday, July 16th, 2007
Dear Maxis,
I feel so disconnected.
For 2 days, I can’t use my phone.
Saturday noon, I went to your center at Taman Segar to switch my postpaid plan to prepaid. I was using your RM75 package previously, but ever since I switch my job, I hardly used more than RM45 for the past 6 months.
As requested by your friendly staff at the counter, I paid RM35 to perform the switch, RM25 for service change, and RM10 for value loaded.
She told me it’d take 2 hours to activate my Hotlink. So I waited and waited and waited (am still waiting)…
It is 1am now, the screen still shows “Inactive Sim”.
Dear Maxis, can you tell me what went wrong?
I called up your customer service 2 times on Sunday.
The first one said it can take 2 or up to 24 hours, all I can do is wait, and I should try switch off my phone then turn it on. So I did like he said, and wait.. from afternoon till night..
But still no work, so I called again, this time another girl attended my call and said its probably due to your people not working in weekend, and I should visit your center again tomorrow.
Dear Maxis, I find this lousy excuse unacceptable. If you are not working in the weekend, shouldn’t you advice me not to do the switch on Saturday? It is not like I have nothing better to do than waiting to be attended at your center.
When I leave to work, you’re not opened yet; when I off work, you shut the gate hours back. So I have no choice but to do it on Saturday.
Now you deactivated my old sim card yet leave the new one inactive for TWO days. Is this what I get after paying RM25 service charge?
You know, it is rare that my phone is silent for 2 days, thanks to you Maxis, you have done one hell of a good job to keep me away from harmful phone radiation, Bravo!
Dear Maxis,
I feel so disconnected.
For 2 days, I can’t use my phone.
Saturday noon, I went to your center at Taman Segar to switch my postpaid plan to prepaid. I was using your RM75 package previously, but ever since I switch my job, I hardly used more than RM45 for the past 6 months.
As requested by your friendly staff at the counter, I paid RM35 to perform the switch, RM25 for service change, and RM10 for value loaded.
She told me it’d take 2 hours to activate my Hotlink. So I waited and waited and waited (am still waiting)…
It is 1am now, the screen still shows “Inactive Sim”.
Dear Maxis, can you tell me what went wrong?
I called up your customer service 2 times on Sunday.
The first one said it can take 2 or up to 24 hours, all I can do is wait, and I should try switch off my phone then turn it on. So I did like he said, and wait.. from afternoon till night..
But still no work, so I called again, this time another girl attended my call and said its probably due to your people not working in weekend, and I should visit your center again tomorrow.
Dear Maxis, I find this lousy excuse unacceptable. If you are not working in the weekend, shouldn’t you advice me not to do the switch on Saturday? It is not like I have nothing better to do than waiting to be attended at your center.
When I leave to work, you’re not opened yet; when I off work, you shut the gate hours back. So I have no choice but to do it on Saturday.
Now you deactivated my old sim card yet leave the new one inactive for TWO days. Is this what I get after paying RM25 service charge?
You know, it is rare that my phone is silent for 2 days, thanks to you Maxis, you have done one hell of a good job to keep me away from harmful phone radiation, Bravo!
